Back to list

Assessing MyChart Usability

University of North Carolina at Chapel Hill


We would like to study patient perceptions regarding the usability and satisfaction of the MyChart patient portals at UNC Health Care as well as comparing the consenting process between in-person and online consent sessions. This is done through a semi- structured interview and brief surveys. This study should last less than one hour.







18 - 99 years


Study Population

English-speaking adults who have active UNC MyChart patient portals and have had an appointment at a UNC Health Care clinic or facility within the last 3 months.


Saif Khairat
Assistant Professor
School of Nursing

For questions, contact:

Paige Ottmar

Recruitment Period End

September 2, 2019


Primary Location
UNC School of Nursing
Carrington Hall, Chapel Hill, NC 27514, USA

Study Qualifications

Gender Any

Age Range 18 - 99 years

Participant qualification(s) At least 18 years of age Speaks English Has access to a computer with a microphone and camera Could potentially travel to UNC campus Has an active UNC MyChart account Has had an appointment at a UNC clinic within the last 3 months

Not eligible if: None

Number of Visits

    » 1 In person visit(s)

    Potential for 1 on-site consent, interview, and survey administration

    » 1 Remote visit(s)

    1 online survey via email

Participation Period

30 days


$15 for initial visit, $15 for follow-up

By clicking I am interested, your contact information will be sent to the researcher/study coordinator for this study. The coordinator will respond by email with additional information on how to proceed.